FAQs
Frequently Asked Questions (FAQ)
Where are your vacation rentals located?
Our vacation rentals are located in Libourne, a charming town nestled in the heart of the Bordeaux wine region. You can enjoy a peaceful and authentic stay amidst vineyards and wine castles.
What types of accommodations do you offer?
We offer two two-bedroom apartments in Libourne. You will find options for all tastes and budgets. To discover all our offers, feel free to visit our website.
How do I book a vacation rental?
You can book your vacation rental online on our website. Simply choose your accommodation, your stay dates, and follow the booking instructions. We also encourage you to contact us if you would like more information or if you encounter any difficulties.
What are the rental rates?
The rates for our vacation rentals vary depending on the accommodation chosen, the period of stay and the number of people. To know the exact rates, you can consult the accommodation descriptions on our website.
What is included in the rental price?
The rental price generally includes:
- Accommodation for the indicated number of people
- Sheets and towels
- Access to accommodation amenities (equipped kitchen, bathroom, etc.)
It is important to note that some additional fees may apply, such as cleaning fees, tourist tax or security deposit. This information is clearly indicated on our website.
What is the minimum stay?
The minimum stay is one night. We invite you to consult the specific information for each accommodation on our website.
Are pets allowed in the rentals?
Some of our accommodations accept pets. However, it is important to inform us about the presence of an animal at the time of booking in order to verify the possibility and the conditions of reception.
What activities can be done in Libourne and its surroundings?
Libourne and its surroundings offer a multitude of activities for all tastes:
- Discovery of the Bordeaux vineyard: Visits to wine castles, wine tasting, walks in the vineyards.
- Water activities: Navigation on the Dordogne, fishing, canoeing.
- Culture and heritage: Visit museums, churches and historical sites.
- Gastronomy: Tasting local products, gourmet restaurants.
- Leisure: Hiking, cycling paths, local markets.
Are there any shops near the rentals?
Yes, the vacation rentals are located near local shops, such as bakeries, grocery stores, restaurants and bars. You will also find supermarkets within a few minutes by car.
What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, American Express).
In case of a problem, how can I reach you?
You can contact us by phone, email or through our contact form available on our website. Our team is at your disposal to answer your questions and provide you with the necessary assistance.
What are the agency's opening hours?
Our opening hours are available on our website.
What to do in case of a breakdown or problem in the rental?
In case of a breakdown or problem in the rental, please contact us as soon as possible. We will do everything we can to find a solution quickly.
How can I give my opinion on the rental?
You can leave a review on our website. Your feedback is valuable to us and helps us improve our services.
Can I visit the rental before booking?
Upon request, it is possible to visit the rental before booking it. Feel free to contact us to arrange a visit.
What are the general rental terms and conditions?
The general rental conditions are available on our website. We encourage you to read them carefully before booking a rental.
What is the minimum age to rent?
The minimum age to rent a vacation rental is 18 years old.
What are the rules to be respected in the rental?
It is important to respect the rules of the rental and the agency. These rules are generally available on our website.
How can I get to Libourne?
Libourne is easily accessible by car, train or plane.
- By car: The A10 motorway allows you to reach Libourne from Paris in about 5 hours 30 minutes.
- By train: Libourne station is served by direct trains from Paris, Bordeaux and other cities.
- By plane: Bordeaux-Mérignac Airport (BOD) is located about 45 minutes from Libourne by car.
What to do in case of force majeure?
In case of force majeure, such as an extreme weather event or a pandemic, the cancellation conditions may be modified. We invite you to consult the general rental conditions for more information.
Where can I find tourist information about Libourne?
You can find tourist information about Libourne on our website or on the Libourne tourist office website.
Are there any additional services available?
Yes, we can offer you additional services upon request. Feel free to contact us for more information.